FAQs

Do you have a question? Well, we have answers!

Are you regulated by the government?

Yes, we operate under government regulation. We hold the required licenses and approvals from the Ministry of Human Resources and Emiratization (MOHRE) to deliver domestic worker services.

How many years is a visa valid for?

We offer a two-year employment visa for your domestic worker.

Can Expat Maids sponsor my driver?

Is it possible for my maid to accompany me on a family holiday trip?

Yes, absolutely! If you plan to travel abroad with your maid, a Travel NOC from us is typically required to apply for her visit visa to most countries. To request one, simply raise a support ticket through our mobile app. Our support team will issue the No Objection Certificate free of charge and share it with you electronically for your convenience. If you prefer to collect the letter in person, you're welcome to visit our office, just let us know at least one day in advance so we can have it ready for you.

Which documents are required to place my maid under Expat Maids?

Compared to individual sponsorship, we only require a minimal set of documents from you. All you need to provide us with is a copy of your passport, visa, and Emirates ID.

Do you assist with Shram applications for Nepali domestic workers?

Absolutely! The contracts issued under our license are accepted at the Nepal Embassy. Your maid can visit the embassy in Abu Dhabi and bring the documents we have prepared to process the attestation of her documents for the Shram sticker. Alternatively, we also offer a PRO service where we can visit the embassy on her behalf for a minimum fee. This service simplifies the process for your maid and ensures efficient handling of the shram sticker documentation.

How will my domestic worker receive her salary?

Once you sign up with us, we’ll send you a secure link to set up a direct debit payment digitally. Your maid’s salary along with the monthly admin fee will then be automatically deducted from your bank account each month. Upon receipt of your payment, we will process the salary transfer to your maid’s designated salary account within 3 to 5 working days, ensuring full compliance with the Wages Protection System of the UAE.

Do you provide maids?

Yes, we offer full-time live-in maids, nannies, and cooks. You can choose from our monthly service, where the domestic workers are under our full sponsorship, or opt for our recruitment service to hire and sponsor a domestic worker under your own visa.

How much does a full-time live-in maid cost?

Our full-time live-in maid packages (under company sponsorship) range from AED 2,500 to AED 3,500 per month, depending on the duration of the contract and the maid’s skills.

Do you provide maid replacements? How many times can I change my maid?

Yes, we offer unlimited free maid replacements, as long as the reason for the return is valid and there have been no complaints from the maid regarding inadequate food, insufficient rest due to overwork, poor accommodation, or any form of verbal or physical mistreatment

Can you help me bring my maid from the Philippines?

Yes, we offer direct hire services and can facilitate the process of bringing your Filipino maid from the Philippines to the UAE.

Are the maids provided with training before they start working?

Yes, all maids undergo essential training in housekeeping, communication, and cultural awareness, in compliance with the Ministry of Labour’s requirements.

What does my domestic worker's standard health insurance include?

  • Your domestic worker will have insurance covering 80% of clinic and hospital visit costs and 70% of prescribed medication costs. The remaining expenses can be paid by the domestic worker.
  • Your domestic worker can access over 700 approved clinics, more than 30 approved hospitals, and over 2,000 approved pharmacies across the UAE.
  • Your domestic worker will have 24/7 online and phone support from the health insurance network provider.

What are my domestic worker's legal rights and obligations?

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